Standard shipping is free anywhere within the contiguous United States and Canada. For many European countries shipping is free as well. You can check shipping details of all countries here.

Orders are packed and shipped from our warehouse within 24 hours from ordering Monday to Friday morning (CET). The warehouse is closed on weekends.

Estimated delivery time depends on inventory availability.

- In-stock orders are usually delivered within 1-4 business
days.

- For backorders, it usually takes 4 - 6 weeks to be manufactured and delivered.

As soon as your order ships, you will receive a tracking number and within 24 hours you will be able to see the estimated delivery date. Orders placed within the US typically take 1-3 business days to be delivered once
shipped.

If you need your order even faster or have any special
circumstances, please send us an email and we'll see what we can do.

We mostly ship from Istanbul/Turkey. We also have a warehouse in Florida/US, and we ship available designs from Florida warehouse.

Yes, we ship internationally! Although it’s more expensive and
logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve
the experience for customers around the world.

We want you to love your ZERBAYs. If your product is not what you expected just send it back and we’ll refund 100% of your order. If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order so long as:

Please view our full return policy for more details.

Click here to get started on an exchange or return. And
remember, our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns.

We're proud to be based in Istanbul/Turkey. If you're nearby or visiting, we'd love to have you come visit our store! More info can be found here. We look forward to meeting you!

All our leather starts with hides from Turkey, Italy, Portugal
and Spain. These premium selection hides are then tanned at some of the most renowned tanneries in the world. We use high quality calf, buffalo, deer and ostrich leathers from top level suppliers.

For almost all our products, we use Blake-Stitched construction which is a shoemaking method where the upper, insole, and sole are directly stitched together using a single row of stitching. This technique results in flexible and lightweight shoes with a sleek profile, ideal for dress shoes and formal occasions. While Blake stitched shoes provide great comfort and a
streamlined appearance, they may not be as water-resistant or durable as those made with Goodyear welt construction. Despite this, they can still be resoled, extending their lifespan. Overall, this method offers a balance of flexibility,
comfort, and style.

We also use cemented construction for some designs which is a shoemaking method where the sole is attached to the upper using a strong
adhesive rather than stitching. This process allows for quick and cost-effective production, making it a popular choice for many casual and athletic shoes. Cemented shoes are generally lightweight and flexible, providing immediate comfort without a break-in period. However, they tend to be less durable and harder to resole compared to stitched constructions like Blake
or Goodyear welt. Despite these drawbacks, cemented construction offers a
practical and affordable option for everyday footwear.

While our products can sell out fast, we regularly restock our
products on a rolling basis. Though we aren't able to provide exact restock dates for individual styles, the best way to be notified of a restock is to join our waitlist for the size and style you want or send us an email.

If you haven't received an email confirmation yet, there are a few things you can do:

Check your spam folder. Some email providers might mark our
emails as spam.

If you're using Gmail, check your Promotions inbox by clicking the “Promotions” tab at the top of the page.

If neither of those things work, send us an email. We'll help
update you on your order status.

Once your order ships, you'll receive a shipping confirmation
email and tracking number. If it has been more than 5 business days since you placed your order and you still have not received a tracking number, send us an
email and we will gladly assist you!

If you order stock and backorder items at the same time, backorders may ship separately, so it's perfectly normal for items to arrive at different times. If it's been a few days and you're concerned about the rest of your
order, just send us an email and we'll be happy to check the status for you!

All of our footwear is constructed with durability, comfort, and
versatility in mind. Every pair of our boots and dress shoes are resoleable.